Zeal Credit Union

Assistant Branch Manager

February 2013 • Dearborn, MI

What I liked

I love working with the staff and members at the credit union. They always make coming to work each day enjoyable. I also like helping people financially and helping the to get a better understanding of credit to help better their financial future as well.

What I wish was different

Zeal is making progress in all aspects to better the future of the credit union. I have no negative comments at this time

Advice

Come to work on time and prepared each day. Don’t be afraid to ask questions.

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Assistant Branch Manager

February 2013 • Dearborn, MI

What I liked

What I wish was different

Zeal is making progress in all aspects to better the future of the credit union. I have no negative comments at this time

Advice

Come to work on time and prepared each day. Don’t be afraid to ask questions.

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Member Service Representative

May - August 2019 • Allen Park, MI

What I liked

I really liked working a standard 9-5 job during the week so that I could enjoy a relaxing weekend. Before working with Zeal, I was a server and worked evenings and weekends, so I definitely preferred this type of schedule. I also really enjoy the company cultural at Zeal. Everyone is so welcoming and excited, and they are all very passionate about uniting the entire company (rather than being divided into individual branches). To further this value, they have company-wide events all summer (e.g. corn hole tournaments, potlucks, company parties, company-wide quarterly meetings, floater positions that travel to other branches, etc.). They are also dedicated to serving the members first and have many service opportunities and contests based on donating to different causes. Overall, this company was excellent to work with, and because of the welcoming environment, I have worked there for 2 summers (as well as over Spring and Winter breaks) and plan to work with them for a third summer this year.

What I wish was different

The most stressful part of the job was dealing with irate customers. Sometimes members would get angry about things out of my control or would be frustrated about different company policies. It is important to recognize that management (and your coworkers) are on your side and to remember that you can rely on them for help in explaining policy and procedures to the members.

Advice

My advice would be not being afraid to ask for help when you need it and to be open to suggestions. My coworkers worked there for much longer than I have, so I never felt uneasy about asking for help when I was introduced to a situation in which I wasn't sure how to proceed. It is in both the customer's and the company's best interest for me to ask for help to eliminate the chances of me responding incorrectly. Likewise, my coworkers were often insightful and helped me do things more efficiently. Asking for help is nothing to be ashamed of, and your coworkers like that you feel comfortable enough to ask them! (It also indicates that you care enough to find out the answer.)

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Member Service Representative

May - August 2018 • Allen Park, MI

What I liked

I really liked the culture of this company. Zeal Credit Union HQ cares about its employees just as much as the members. They put effort into creating collaborative, company-wide events (such as charity fundraisers, Dave and Busters hangouts, Corn Hole Tournaments, company picnics, etc.) in order for the members to form personal relationships with each other. Additionally, they ensure newly employed individuals go through 2 weeks of training to feel fully confident with the systems, procedures, and policies.

What I wish was different

n/a

Advice

My advice is to remain open to learning. You WILL make *many* mistakes and learn new things every day, and it is all important to get the full experience. Choosing to learn from your mistakes rather than fester on your errors will not only make your time here more enjoyable, but will also allow your mindset to grow.

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