https://www.sykes.com/

Sykes

Global Marketing and Strategy Intern

February 2020 • Tampa, FL

What I liked

I absolutely loved working for SYKES. I had the opportunity to design and create their sustainability programs and my voice mattered. We were able to get a lot done.

What I wish was different

Being able to travel to Costa Rica with them like we had planned prior to COVID-19.

Advice

Continue networking with Midd Alums! I got this job through a relationship I have had with a Midd mentor for the past three years.
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Customer Service Representative

January 2019 • Provo, UT

What I liked

Helping people, the customer service experience

What I wish was different

Not really anything

Advice

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Customer Service Representative

July - October 2019 • Provo, UT

What I liked

The people I worked with were very friendly and nice, I liked most of my experiences I had taking calls helping customer's credit card needs. I also liked the fact that there was no average handle time, as in it didn't matter how long it took to be on a call

What I wish was different

I wish the Paid time off system was a little different and easier to use, i couldn't see how much time off i had accrued since I had been there after the ninety day period.

Advice

Just relax take one call at a time, and enjoy the call you are on don't rush, and if you don't know the answer get help and own it.
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Tech support

July - August 2018 • Boise, ID

What I liked

It paid pretty well. The trainers and coaches were nice.

What I wish was different

Kind of wish I hadn't worked there. Call centers are not for me.

Advice

Look for job with plenty of time ahead of you. That way you have a better opportunity to get something that will actually be helpful to your career/life plan rather than just something you need right now.
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