SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of customer contact management solutions to market leaders around the world, primarily in the Communications, Financial Services and Technology industries. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, we specialize in flexible, high-quality outsourced customer support solutions with an emphasis on inbound customer care and technical support.
Utilizing an integrated onshore/offshore global delivery model, we serve clients through three geographic operating segments: the Americas (United States, Canada, and Latin America), EMEA (Europe, Middle East and Africa) and ASIA. Further, SYKES also provides enterprise support services in the Americas and fulfillment services in EMEA, including multilingual order and payment processing, inventory control, product delivery and returns handling.