What I wish was different
The two main managers of this PetSmart leave a lot to be desired. The store constantly has errors with shipments, the animals, when left to the managers care, are always left mistreated/not fed or ignored, they attempt to keep you working overtime or when you are not available on your schedule and then guilt-trip you once you set boundaries, they yell, scream, argue, and have even fought with customers as well as with staff, they have dead-named employees who are trans and been openly transphobic, they discourage us from taking breaks, and they are ableist.
An example of this behavior: one gentleman who was known to be on the autistic spectrum was talking loudly when asking where to find dog crates. One of the managers proceeded to yell on the walkie in our ears to quote "get him out of here, he's causing a scene."
Nobody else was in the store (customer-wise) but this gentleman, and it was "bothering" the manager even though he was minding his own business/not even close to the gentleman. Eventually it got so bad that as the gentleman was shopping around, this same manager made snarky comments such as "what an idiot," on the walkie before yelling at us that we didn't get him out sooner once he had left.
They lose employees often and kept asking us "why are so many people leaving?" It's very apparent they lack the managerial and professional skills necessary for the job as well as basic morality, empathy, and compassion for their coworkers. There have been numerous reports to HR that have not been investigated or even considered, despite the growing number of them as the 2022 year continued.
However, there are another set of two managers who are nothing but kind, supportive, respectful, and actually care about their jobs. They made the work bearable until it became so toxic myself and other fellow coworkers at the time all quit at once. And I was only there for around 2 months, meaning my old coworkers had faced years of this behavior and watched it progressively get worse.
They also had been paying some of my old coworkers (who had been there for years) significantly less than me (the most I observed was a $2 difference in hourly pay), even though I had less pet-care experience and was new to the store. It turned out to be that nobody was being paid the same hourly wage, whether someone was getting paid $.25 more or $2 whole dollars more. This was another big contribution in choosing to leave this job, and I don't regret my decision.
