https://www.follett.com/careers.cfm

Follett Higher Education

Sales Assoaite

June - August 2018 • Villanova, PA

What I liked

I learned a lot about costumer service, shipping between branches of the store, and cataloging books.

What I wish was different

Some of the customers were difficult but what can you expect.

Advice

If you wanna work this type of job you better have a heck of a lot of patience.
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Customer Service Representative

August 2020 • Cincinnati, OH

What I liked

It is a good environment to learn and make friends.

What I wish was different

I would have loved a little more dedicated training to know my expectations!

Advice

Have an open mind and ask questions when you don't understand or know something!
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Team Member

September 2019 • Framingham, MA

What I liked

If applicable, your shift can be scheduled around your class/study time.

What I wish was different

Advice

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tech support

July - November 2020 • McHenry, IL

What I liked

Experience

What I wish was different

Benefits

Advice

Acquire a contract job for experience but focuc on getting a full-time job with benefits while working at the contract job, it will be easier to obtain.
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Associate

May 2018 • St. Cloud, MN

What I liked

Customer service skills

What I wish was different

Schedule

Advice

Stay hungry. Stay foolish
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Customer service team lead

June 2017 - August 2019 • Jacksonville, FL

What I liked

Great on campus job

What I wish was different

Better pay

Advice

Communication
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E-Commerce Intern

May - August 2019 • Westchester, IL

What I liked

I loved the team I work with at Follett. I worked with the Follett Higher Education Group under the E-commerce sector. This team was incredible and wanted me to learn as much as I could. Co-workers took time out of their days to meet with me and answer questions or give me advice. It was a friendly and welcoming environment. My work felt valued and appreciated and I got to experience several unique opportunities that not many interns get to experience. I also loved being in a rotation program where I could experience various positions and jobs within e-commerce.

What I wish was different

I wish that there had been more time in the internship to dive deeper into each area within e-commerce.

Advice

I would advise you to work hard. The other people in this office work very hard and it is important that they can trust you and assume you are working as hard as they are. Trust in the work you do and the people you work with. Also, take note of each position you learn about so you can better understand what you want to pursue later in life.
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Team Lead

December 2014 • Miami, FL

What I liked

The flexibility of scheduling

What I wish was different

I wish I had taken going for a managerial position seriously

Advice

Remember that in customer service positions, you are always the face of the company to the customer. Also, listening to the customer's needs beyond that of the product can help make a difference in making a person's day.
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Customer service team lead

January 2017 - December 2019 • Lewiston, ID

What I liked

Nothing

What I wish was different

Left sooner

Advice

Don’t stay at a job with a horrible boss
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Follett Team Member

June 2019 • Orange, CA

What I liked

I really liked how well I worked with my team; I loved interacting with customers and telling them about my college experience while running the register. There was always little jobs to do, from dusting to folding and reorganizing stock. With the nice music playing, and always something to do, the time passed by quickly. At Chapman University our hours manager is so helpful and works with student schedules.

What I wish was different

I really like the system that the Giftshop upgraded to for the checkout but the bookshop is different; it is easy to learn after a time though, and everyone is super helpful.

Advice

Have fun with the job! Also if you are have allergies or hay fever, maybe ask another team member to do the dusting if you are someone who minds about that.
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Associate

April 2019 • Jacksonville, FL

What I liked

The management is extremely friendly and flexible. The other associates are very welcoming and it doesn't feel like work until I'm there. I've got to know the students who are in and out of the bookstore a lot and they make it a great place to work.

What I wish was different

Advice

As any customer service job, the best advice I can give is to not take customer reactions/actions/attitudes personally and to always remain respectful.
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Sales associate

May - August 2019 • Tampa, FL

What I liked

It was a nice working environment. I networked with a lot of people who are my really good friends now.

What I wish was different

I wish I got more hours to work.

Advice

Being a sales associate you need to be dynamic and interact with the people and customers so that you enjoy your job.
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team member

August 2018 - October 2019 • New York City, NY

What I liked

Being able to learn and take on different responsibilities and roles.

What I wish was different

Advice

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Store Associate

May - September 2018 • Old Westbury, NY

What I liked

I liked that it was a relaxed environment, and that it offered me a different aspect on the work field rather than what my major is.

What I wish was different

Advice

I would like to let people know that getting a job in retail or the food industry if your major is health sciences or accounting can be a good thing. You can work on skills like communicating with difficult people and task division.
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Associate

August 2013 • Bakersfield, CA

What I liked

I like the people,coworkers and manager. All really nice people.

What I wish was different

Nothing.

Advice

Be patient and courteous with customers
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Sales Rep

May - August 2018 • Bethlehem, PA

What I liked

The atmosphere of the job and people who worked there

What I wish was different

The pay was a little low for what I did and would prefer if it reflected my responsibilities

Advice

Always be on time and do above what you are asked for. Employers love seeing that you are giving more than your 100%.
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Equipment Operator

July - August 2018 • Woodridge, IL

What I liked

I loved the hours, working Monday through Friday 6:00AM-2:30PM and having the weekends off!

What I wish was different

Nothing, it was the perfect summer job and paid well.

Advice

Working and having your own money is key to growing up and especially in a tough labor job it helps you understand what people do all the time.
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Textbook Assistant II

May 2016 • La Crosse, WI

What I liked

Everyone is super friendly! The managers are very willing to answer all your questions and help you succeed at the job, and you get to interact with a TON of people.

What I wish was different

Advice

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Retail Salesperson

August 2016 • San Antonio, TX

What I liked

the people

What I wish was different

the way things were handled

Advice

very flexible
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Sales Associate

May 2018 • Tempe, AZ

What I liked

The culture and community between the associates.

What I wish was different

Nothing

Advice

Never underestimate how many people come to get books on the first day of class.
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