West Central Missouri Community Action Agency

Energy Assistance Specialist

May - August 2019 • Appleton City, MO

What I liked

I loved being able to help people in the community get their electric bills paid. I loved getting to call an applicant to inform them their bill had been paid for the month and they wouldn't be disconnect. I loved the applicants who were most appreciated and said that I "saved their life." I loved my boss and supervisor, they were always super helpful and providing me with tasks to keep gaining knowledge in the industry.

What I wish was different

I wish that I could have stayed on longer, but I had to go back to college once summer was over.


You will have customers that are very upset with not getting their bills paid. There are certain qualifications that are put in place, and it's not your fault that they can't be helped. You have to remain strong and not take it to heart when you have people yelling at you or crying.
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