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The Master's University and Seminary

IT Service Desk Analyst

May - August 2020 • Santa Clarita, CA

What I liked

I was able to serve Faculty, Staff, and Students while learning Business communication and troubleshooting skills.

What I wish was different

I was working remotely due to Covid-19. I wish the circumstances would have allowed me to work directly on-campus.

Advice

Spend time learning all the features of any program you use for work. There are many time-saving features you may never use otherwise! Strive to become an expert in what you are offering by researching anything you do not all ready know, and reviewing the things you think you do know.
1 person found this helpful

Administrative Assistant Intern

September - December 2019 • Santa Clara, CA

What I liked

Flexibility and freedom to go at my own pace while still being responsible for maintaining deadlines

What I wish was different

Training program would have helped get into it faster

Advice

Communication is key to any job, but asking questions when you have them is also essential to succeeding in any job
1 person found this helpful

Service Desk Technician

August 2016 • Santa Clarita, CA

What I liked

The job includes soft skill and technical skill training that equips your for communication, customer service and problem solving skills that are applicable to any career you might pursue. I could not think of a better internship to pursue in order to grow yourself quickly. No matter where you go you will be communicating with people, serving people/your boss, and solving problems. This job will develop you to be a well-rounded and desirable employee.

What I wish was different

The on-boarding and training process could be improved (and has been improved) since I started working here. Sometimes it feels like you just have to "figure it out". I recognize this has grown me, but I also often had to prompt my supervisors if I wanted to receive training beyond the minimal necessary operational abilities. This can be mitigated by having a desire to learn, and being proactive to seek out opportunities to do so.

Advice

Most people assume they need to be a tech "wiz" to work in IT. This may be the case if you wanted to work in a higher level support/technical role, but for an entry level internship in IT, the most important skills are not technical skills but SOCIAL skills. Tell that to your Computer Science department.
1 person found this helpful