What I wish was different
I wish the culture at Pronghorn Resort had been different. The team aspect of working outside services at a golf course was diminished by a number of factors including unequal sharing of tips, assignment of "shifts" to specific tasks, and a lack of leadership from management. Outside service personel were scheduled for specific positions on a shift, which led to individuals having to handle to undesirable job for an entire shift rather than the splitting the work evenly. Tips were not shared between personel on each shift, and the individual scheduled to greet quests after their round would accumulate all the tip money at the end of the day. When individuals began to slack off on their duties, there was no clear leader of the outside services team, which led to poor work becoming common place. This combination made a gorgeous resort in beautify Bend, OR an undesirable place to work.
