What I wish was different
Full of liars. Horrific turnover rate. From the career fair, to the opening day, you are greeted with people who have been hustling customers their entire career and will hustle you.
I booked two customers in two weeks with these guys. After I booked the second and had recommendations on better verbiage to use to potential customers instead of saying "secured a truck" "guranteed rate" and other lies I took issue with after being told to quote something that wasn't even researched by them; I was shown the door. These people are incredibly lazy and awful at mirroring the service they are supposed to provide a customer. You are measured on booking at least 3 a month, so I'd say I was on a good pace. Even making the racehorse dials. The first customer I booked, they couldn't do anything for them. It was a simple refrigerated load. Went through multiple quotes for a full truck load until the customer used us for an LTL run. No, it has nothing to do with supply chain issues and trucker shortage. They just don't have the touted network. This is pretty much all you will do- and hearing everyday how those loads are dealt with and how professional drivers are spoken to is mightily discouraging.
Broken System: When I requested a quote for a potential client the supervisor said "quote them __with a markup." You then go back to the customer and say "okay we can do it for x amount of dollars. Then the customer has to fill out a credit application and Then the "Operations" gets to work in finding you a truck, then the supervisor tells you to lie and say the truck had to take another load because of the demand and your new truck is 100% more. It's an unethical game where the customer pays an over inflated sum, these liars get the cash and the hard working drivers get pennies on the dollar for the run while getting cussed and demeaned by the people around you. They don't have a network of carriers, and they bold face lie to customers and you! They are so used to lying to customers that they just lie whenever is convenient for their gain in any facet of the workplace.
The skeleton crew they have on HR doesn't check for degrees and I imagine 90% of these liars don't have the degrees they state they hold. I know this because solid companies tell you they verified your degree. I reached out to my supervisors boss with a concern advising that I was under the impression that my boss was your subordinate, then had my boss say You called me insubordinate!
Overall it's not a healthy environment. You will be working on a floor where music is being blasted, t-shirts jeans and hats and the attitudes to match, all while people are yelling at professional drivers to take a load as a supervisor screams at you to make 200 dials a day. They then completely fabricated and made more of an issue I had with the service we are lying that we provide when we mark-up and do land these customers. I wanted to simply track my little LTL shipment and they made a huge deal out of this, and lied about our freedom to do so. Why in the world can't you just give a salesperson complete access over the software used to get a rate, establishing a driver, and then quoting a customer? Why? Because they are hustlers that have been doing this racehorse system since 1991 and have no problem with the proverbial revolving door of people that have brains with the goal of sending out as many credit application packets as possible so they can jump in when you are shown the door.
Cyber Security Issues: In my second week we all got an email from the main office group email with obscene verbs and a ransomware threat. This was then responded to a few hours later by the supervisor who said "don't worry we get this all the time. just delete it." Yet, it was from the office email. So clearly they have security issues and a general search through third party watch-dogs will show you that it has a D- when it comes to cyber security. Yeah, really felt confident in telling customers to send that credit application over.
