PCH Hotels and Resorts

Room Service Food Server

May - August 2019 • Point Clear, AL

What I liked

I enjoyed having the experience to work with a hotel and see the ins and outs of hospitality. I was able to work directly with customers and staff from different departments. This allowed for me to understand the needs/demands that my job required of me to have happy guests and smooth running employee interactions.

What I wish was different

I wish there was a better understanding with other departments. With room service, head of housekeeping and head of food had a lot of expectations from room service that was not always in our control. I believe there should be a conversation with the different departments.