Orchard Supply Hardware is a growing hardware and garden retailer operating over 70 full-service stores located throughout California and in Portland, Oregon. Headquartered in San Jose, California, Orchard offers a comprehensive selection of hardware, lawn and garden, and specialty products. The company has a rich heritage and was founded in 1931 as a farmers' cooperative in the Santa Clara Valley offering supplies to local growers. Over subsequent years, the company focused on the retail customer, the do it yourself customer and became known for offering a strong in-stock position, high customer service, and a broad assortment.
Orchard has embarked on a strategy to grow and expand its footprint on the West Coast and beyond with a mission of being “America’s neighborhood hardware and garden store focused on paint, repair, and the backyard.” Backed by its owner Lowe’s, Orchard operates autonomously as an “80-year-old start up” with a focus on upgrading its existing stores to a new neighborhood design store format, penetrating urban and other locations that big box home improvement retailers can’t reach, and updating its systems and infrastructure to support long-term growth. The new store format is a key element in Orchard’s goal of providing customers with an accessible, convenient shopping experience; high quality products; and legendary customer service. As the business grows and develops, an integral component of the brand’s ethos will continue to be Orchard’s strong service heritage and its focus on “neighbors helping neighbors.”
