Advice
My advice would be to form a thicker skin for this type of experience. Personally, when guests would get angry and take out their frustrations on me it was very difficult to brush it off my shoulder. The most difficult part of front desk is most problems that occur in other departments get blamed on you since that’s where the guests go to complain. I’m very grateful to have learned this and my last piece of advice is to not take it to heart.
