What I liked
Overall I had a great time in this role, and appreciate the professional knowledge I was able to gain in an upbeat supportive environment. One thing I appreciated was the ability to ask questions and have an open dialogue with Greg as I learned. He knew that I was ready to learn, and created an environment that both challenged me and supported me. While I had to take ownership of my work, there was always room to ask questions, and gain feedback. I also loved the opportunity to delve deep into understanding customer needs and satisfaction levels. Conducting research in these specific industries provided insights into how companies in the airline and insurance sectors strive to enhance their customer service. As a faux customer, I was able to see into the eyes of the average person within each step and was able to identify bottlenecks and points of improvement.
