https://careers.gamestop.com/

GameStop

Guest advisor

July 2019 • Philadelphia, PA

What I liked

Coworkers are very nice and easy to talk too. Casual work uniform

What I wish was different

Advice

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Guest Advisor

August 2020 • Scottsboro, AL

What I liked

I had a fantastic manager for the first 2/3 of my time working there, as well as some great co-workers. My second manager was also very experienced, but I could tell that GameStop was going through a lot of changes, some good and some bad. I really enjoyed the conversations that I had with our regulars - it was so fun to talk to people that also really cared about video games and systems! There is also a lot of overlap with cartoon/anime/etc. fans, which was nice. Sometimes you could win free games from the different developers if you kept up to date with your Level Up, which was a quiz program with information about new releases. You could also get leftover bonuses from new releases if they oversent or if people didn't pick up their bonus items (like pins, posters. etc.). The work wasn't super demanding at my level since I just had to interact with guests, answer questions, work the register, and organize games. Sometimes my managers would try to get me to do other jobs that weren't in my description or that I literally couldn't do since I didn't have the right access to the computers, but it was mostly a non-issue.

What I wish was different

GameStop is definitely going through a lot of changes. While I had a decent time there, there is still a culture in video games surrounding minorities and gender that can be very weird, so it's not for everyone. Sometimes you get very rude guests who talk down to you or don't understand what they're talking about, so they don't trust your advice (especially if you're a woman). This is just a thing that comes with retail, but it's unfortunate. Hours fluctuated a lot. As a guest advisor, I couldn't open or close, so I was less valuable than my SGAs and managers. I usually got the worst hours and worked the least out of everyone. Sometimes this was good, since I could focus on studying, but other times it just didn't feel worth it, especially since I'd be working like 3 hours a week for $8 an hour. Corporate just added more hours before I left, but who knows if it'll stay that way.

Advice

GameStop is a good place to work if you just need a bit of extra cash, not really a long-term career. It was perfect for me because I was able to stay home during the time I was working there, but at my position and for my pay it just wasn't something I could see myself doing for a long time. There are other retail jobs available that give better benefits and hourly wages. If you plan on working at GameStop, definitely remember to take care of your mental and physical health. Your experiences will likely be predominantly positive, but there will be challenging times when you just don't know much about a system or a customer gets upset. It's okay to Google things, make calls, or just say that you don't know. Expect to be on your feet all day. Try to have some kind of video game knowledge and stay up to date with big releases and events.
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Retail Salesperson

February 2018 • San Diego, CA

What I liked

love the company

What I wish was different

covid not happening

Advice

being an assistant manager is very helpful because gives management experience
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Assistant manager

April 2018 • Prescott, AZ

What I liked

Love

What I wish was different

Advice

Working hard pays off
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Senior Game Advisor

November 2016 • San Francisco, CA

What I liked

I like that I get around what I enjoy doing and being able to share that passion with others

What I wish was different

Advice

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Part-time Sales

June 2018 • Flagstaff, AZ

What I liked

Co-workers

What I wish was different

more hours

Advice

if you're goal is to work during the summer, then find somewhere that will give you the hours your looking for.
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Senior Guest Advisor

April 2018 • Semmes, AL

What I liked

I love the environment and content of my work. I love the management experience that I do get.

What I wish was different

I wish I had more management experience opportunities.

Advice

Put your heart into your work and derive the best experiences you can from it so that you can grow.
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Retail

June 2019 • Brookfield, WI

What I liked

I got to talk about video games

What I wish was different

People would do small amounts of research if they were shopping for someone else

Advice

Be prepared for entirely oblivious people
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Guest Advisor

August - October 2019 • Parkville, MD

What I liked

Pay, environment, working with video games

What I wish was different

Managerial relations

Advice

Be prepared to stay late
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Senior Guest Advisor

June 2018 • Latrobe, PA

What I liked

I enjoy providing friendly customer service, answering questions and assisting with product selection, and resolving customer issues.

What I wish was different

Stronger communication with upper management, better compensation for amount of responsibility, more hours to complete outstanding tasks.

Advice

Working with the public is a great learning experience for someone no matter what field.
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Retail Associate

July 2019 • Iowa City, IA

What I liked

Coworkers are great to work with and customers are nice.

What I wish was different

More hours would have been preferable but not necessary

Advice

Enjoy the small things and appreciate them
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Shift Manager

October 2018 - August 2019 • Cranberry Township, PA

What I liked

The people were fantastic and the experiences were rewarding and thought provoking. Never will I yell at a retail employee.

What I wish was different

I wish I was paid more.

Advice

Take any and every opportunity you can to work various jobs. You never know what skills you will pick up.
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Senior Game Advisor

October 2017 • Sterling Heights, MI

What I liked

My coworkers and the atmosphere as well as employee benefits

What I wish was different

Nothing.

Advice

Gamestop is a great place to work
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Assistant Store Manager

April 2019 • Jacksonville, AR

What I liked

I like helping people learn and sharing my hobby

What I wish was different

I don’t like having to offer every customer a million things

Advice

It’s not all about video games, you’ll spend more time talking about warranties and memberships
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Senior Guest Advisor

October 2018 • Baton Rouge, LA

What I liked

Laid back, great community

What I wish was different

Too many changes. Not enough employees. Never enough coverage

Advice

Do not do it
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Assistant Store Manager

April - September 2019 • North Olmsted, OH

What I liked

The products

What I wish was different

Administration and pay

Advice

Retail is not for everyone
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Senior Guest Advisor

July 2017 • Sugar Land, TX

What I liked

The coworkers, the generally easy work load.

What I wish was different

District leaders actually acknowledging accomplishments, realistic goals, less threat of losing my job over numbers I don’t have much control over.

Advice

It’s a good job to meet cool people that you’ll be working with, but I wouldn’t recommend it in general because of how hard employees are pushed over numbers. Especially trade numbers which are the hardest to change.
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Game Advisor

October 2018 • Auburn, AL

What I liked

I enjoy discussing merchandise and game-related topics with guests. Those discussions help connect me to the guest to help them enjoy their time there and also provide what information or item they are looking for.

What I wish was different

I wish I would have had more experience with guest service in the beginning so I could have been more helpful, but training with my co-workers and experiencing more astonishingly helped improve that flaw.

Advice

I would advice to relax and be yourself, but also be respectful and responsible.
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Shift Leader

April 2018 • Birmingham, AL

What I liked

The people I work with are some of my favorite people. They’re all thoughtful and funny. It’s great to work with them. It’s also great to talk to people about something I’m passionate about.

What I wish was different

I definitely wish there were more hours that were given.

Advice

Just be sure to go in with a positive attitude everyday!
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Game Assistant

October 2018 • Amarillo, TX

What I liked

The coworkers and management. Working with people who share what you enjoy, and sharing that with customers makes the job very enjoyable. They work with your school schedule as well.

What I wish was different

Customers can be rude, I wish that was different.

Advice

Find a job that incorporates something your enjoy doing, it makes work much easier and pleasant, even in bad days.
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