https://communitiesu.org/

Communities Unlimited

Lending Intern

June - July 2021 • Fayetteville, AR

What I liked

In my experience, Communities Unlimited offers a warm, moderately-paced, human-centered work environment. While assisting clients with loan forgiveness applications via telephone calls, I was encouraged to listen to their stories and learn more about their situations to be able to connect them with additional resources. It was very rewarding to see the real impact this organization has on people in low-income, under-resourced areas. Another strength of this internship was the quality of training. My supervisors made a concerted effort to teach me about every department in the organization, and I felt well-prepared to discuss various resources with clients.

What I wish was different

Because it was a last minute decision to hire interns to help with the influx of PPP loans related to COVID-19, the internship program wasn't the most developed. At times there was a lot of work to do, and other days, there was almost no work to do. If you find yourself in a situation like this, I'd recommend taking initiative to learn more about the organization and asking for other ways you might be of service.

Advice

To get the most out of working for this organization--and to succeed in this work environment, I would recommend taking the time to get to know clients and listen to their stories. Most of the clients come from a warm, Southern culture that favors conversation and connection over "getting straight to business." Showing a genuine interest in both your clients and coworkers seems to be the best way to make an impact in this organization.
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