http://cloudmsg.com

Cloud Managed Services Group

AI Service Desk Intern

June 2022 • Richmond, VA

What I liked

The work environment there was terrific. All my coworkers were very approachable and were always willing to help me out whenever I had a question or needed any assistance. I learned a lot working in this environment and gained a lot of experience regarding what it's like operating in that sort of workforce. The workload was never too much and they give you lots of opportunities to work on other things such as homework, personal work, etc. so long as you were able to still complete the assigned work as well.

What I wish was different

Since I am still currently working with the company, there isn't much that I think I would want to change or do differently. One thing I would maybe have changed is that there was a few things that were fairly simple that I didn't learn in the beginning and were only taught after a few months of working there. So if I could change anything I would probably go back and be more proactive in learning those few things earlier cause that would've made my life easier.

Advice

Don't be afraid to ask questions even if you think it's a dumb question or if it's something that you think you should know already. You deal with a bunch of the same issues a lot of the time at this position so if you are doing something incorrectly once and you're always doing that same thing whenever you get that issue, it'll become a bigger problem. It's always good to ask and get confirmation that you are doing something right rather than risk doing it wrong and continuing to make the same mistake.
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