http://www.careers.lahey.org

Beverly Hospital and Addison Gilbert Hospital, members of Beth Israel Lahey Health

Orthopedic technician

June 2019 • Peabody, MA

What I liked

Everything

What I wish was different

Nothing

Advice

N/A
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CNA

June 2019 • Peabody, MA

What I liked

The hands on experience and first glimpse into the medical field. I’ve learned a lot about how to properly manage a patients care and the best skills to make sure they are well taken care of.

What I wish was different

I would’ve liked more hours and a wider range or patients from various backgrounds

Advice

Don’t take your first job opportunity for granted. Be present and learn as much as you possibly can because it really is the first steps into your future.
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Medical Secretary

May 2019 • Stoneham, MA

What I liked

As a medical secretary, I was trained in using both EPIC and eClinicalWorks electronic medical records. I learned both administrative tasks such as checking in/out, scheduling appointments, inputting the correct insurance, communicating with staff via messages on Epic to request for medication/lab work/imaging, and sending medical records, as well as back-end tasks such as completing health maintenance audits. I enjoyed interacting with the physicians and advanced practitioners; I was able to observe some of what they did on a daily basis, which gave me insight into what I want to do with my career.

What I wish was different

When I started at the Mystic Valley Urology office, it had recently merged with Beth Israel Lahey Health. Due to the merge, there was a lot of confusion for patients as well as the providers. The EMR had not been fully transferred, appointments were canceled without patient knowledge as a result of some providers leaving the practice, and the phones were very backed up (weeks behind) so patients couldn't get through. We frequently had to make calls to patients to cancel more appointments as we were operating on a reduced schedule. My only complaint throughout all this was the lack of support for the phone lines- because patients couldn't get through on the phones, many walked into the office angry and yelling about not being able to communicate with their doctor.

Advice

Stay calm! Patients might yell at you for something that is not your fault at all- just remember they are likely scared and feel like they are being ignored or brushed off.
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Medical Assistant

January 2019 • Beverly, MA

What I liked

It is a job in my field that I can use to eventually obtain a job in the hospital setting after graduation

What I wish was different

I wish I could keep more permanent hours into the school year

Advice

I think working as much as possible over the summer is a great way to save money for the school year when you can't work as much. I think taking at least a week over the summer to enjoy yourself if you plan on working during the school year is important too.
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Hospital Volunteer

July - August 2018 • Beverly, MA

What I liked

The opportunity to help many citizens of the community and to be able to do it in a couple different roles. Also being able to work in a team setting.

What I wish was different

Advice

1 person found this helpful