This internship was very learning-focused, which I appreciated because, with only a basic understanding of the concepts, it allowed me to learn more in-depth throughout the internship. They developed an outline that met my college class syllabus requirements, which allowed me to receive college credit through my university. They paid for a course I took over the length of the internship that helped me throughout. Weekly meetings with my supervisor allowed me to build a good relationship with them and ensure I completed my outline on track. I also had a coworker I could shadow nearly every day who I also built a good relationship with, and they were very helpful in answering questions I would have. This coworker was extremely helpful and knowledgeable and would try to include me in everything he could or thought would be helpful to my learning. They were flexible and understanding with my schedule since I had a trip in the middle of the internship and surgery toward the end. I had the ability to meet and build relationships with leadership. With the knowledge I gained throughout the internship, I made a recommendation report on three clients who needed system upgrades and presented this to the engineering team and some leadership.
What I wish was different
I mainly had read/view-only access to many applications, so I would hardly ever get to implement things independently. Any tickets I would do were with my coworker that I shadowed who did have the access I did not.
Advice
Much of my work was independent and required self-determination to complete. Do not be afraid to ask questions even if they feel "dumb."
