Former Digital Product Management Summer Analyst at Citi
over 2 years ago
The most important skill in a Product Management type role is being able to work and communicate cross-functionally between teams – you'll be interacting with key stakeholders such as the engineering & development teams, the user research team, the design team (in-house and outsourced agencies), the customer experience team, etc.
It's also extremely important to be empathetic. As a Digital PM at any company, especially one with as much consumer reach as Citi, you need to be able to put yourself in the consumer's shoes as you are the key advocate for the consumer's digital experience with the bank. While user research drives a lot of decision making, ultimately Digital PMs will make key product strategy decisions that will impact the users, so it's important to be able to be empathetic.