As a loan processor at Wells Fargo, I:
- Counseled/advised customers through mortgage application and management processes.
- Timely and clear communication with customers, HMCs, settlement agents, brokers, and other counter-parties to obtain missing information and documentation for the loan file.
- Analyzed client requests to determine appropriate course of action to obtain loan approval.
- Ensured all compliance and underwriting guidelines were met.
- Provided guidance and training to other mortgage processors.