You have to be intuitive. You’re solving problems without seeing the device in person so you have to understand with limited information given from customers and you have to be able to relay information to them in a way they can understand. It’s metric based so you have to be able to multitask.
Former Support Technician (Genius)/Trainer at Apple
almost 2 years ago
A lot of people believe you need to be super technical to thrive at Apple in any role, but in reality, there are a lot of basic skills that are valued far above base technical knowledge: innovation, flexibility, dedication, and above all, creativity and personality. We knew, from a personnel training perspective, that people could be taught technical skills. You can educate anyone on how to disassemble a computer (and hopefully put it back together again correctly). You cannot teach someone how to be passionate about what they do or think outside of the norm. That’s what Apple really looks for and that’s what will take you far in Apple.