PetSmart loves to have associates who know about three product. They'll ask what kind of pets you have, what brand of food you feed them, etc. It's fairly standard, and during my interview there was more of a focus on customer service. They might ask about when you were in a difficult situation and how you handled that, or how would you deal with an unruly customer. If you've worked retail, you should be fine. I didn't even know that my dog's food was a PetSmart brand, but I had the customer service experience and a willingness to learn.
The interview process is very generic, be prepared for questions like what are your biggest strengths and weaknesses, times that you have resolved conflict, why you want this job etc. The questions that set the pet care specialist position apart from other interviews is that the job can be very stressful. They want to know why you want to work with animals, what experience you have with them (it doesn’t have to be a lot of experience, just saying you have taken care of dogs or cats is enough), and how you handle stressful situations.
First off, love animals! Being passionate about caring for pets is something PetSmart looked for in my interview. Knowledge about various basic pet care (from fish to reptiles to small animals) does help, but also knowing how to be persuasive matters. You must be able to sell your information confidently.
Think about your long term goals and past experiences that would make you perfect for the job. Make a list of your strengths and weaknesses. Think about how you would act in difficult situations, such as if you were to see someone stealing. Think about what was a definibg moment for you in your professional career and a time you have to make a difficult decision.
From what I remember of my interview process, it wasn’t very intimidating. They are mostly concerned with how you work with others, how clean you are (for caring for the pets), working with customers, and teaching customers about their new pets. So long as you show enthusiasm, a willingness to learn, and a friendly composure, the interview will go great.
To prepare for the pet-care associate position at PetSmart, you have to ensure that you are not scared of any of the animals that the store carries. This includes, but is not limited to, small animals such as hamsters, gerbils and guinea pigs, reptiles such as snakes, bearded dragons and leopard geckos, birds such as parakeets, conures, finches and cockatiels, fish and other animals such as tarantulas and scorpions.
Since your job will be taking care of all of these animals, if you are afraid, you will not be put into this position. Having any experience with any of these animals is always a plus as well, because you will have to tell the pet-parents, what we call customers, how to take care of the animals and how to give them the best life.
Having a basic knowledge of dog and cat care is very helpful. Prepare examples of times you have made right and wrong choices with care, they are interested in seeing how you learn from your experiences. Show that you will always have the best intentions for the animals, not just the store.
My interviewer wanted to know a few main things. Most of the questions were focused on my previous animal care experience and my capacity to work with customers. To prepare, I think it would be important to review your own animal care experience - if you've had any experience giving vet-directed care, if you've dealt with animals outside cats and dogs. A little more nebulous is your ability to work with customers. Thinking about times you had to deal with complicated and difficult interpersonal situations that could be related to retail situations might be helpful.
To prepare for this position, make sure you do research on exactly what you’re going to be doing. Understand that you will have to interact with insects such as crickets on a daily basis, you will have to feed snakes, and handle deceased animals. They will ask if you’re comfortable with a wide range of animals and it’s important to know what you’re getting yourself into when you say yes! There aren’t just cats and hamsters! Make sure you tell them about all of your retail experience if any because that’s an important part of the job. Most important, speak up and with lots of confidence. It’s a great job and I hope this helps!
Know a bit about how to set up a random pet habitat. It doesn't need to be super specific, just know the basics of what you would walk the pet parent through buying. For an example with a bird you would need: cage, cuddle bone, food, millet, water and food bowl, etc. Have a base knowledge on fish. Most other questions will be general questions they ask at all interviews such as a time you exhibited leadership abilities, etc.