For account supervisors at Capital One, what would you say is the theme of your daily functions?

For account supervisors at Capital One, what would you say is the theme of your daily functions?
2018-07-18T22:16:45Z 1
2018-07-18T22:16:45Z

Fraud Account Supervisor at Capital One

about 2 years ago
A day in the life consists of lots of multitasking. I use about 9 systems on every phone call that I handle. Each account has a different fraud concern, whether it be transactional or identity and each is handled completely different. It’s important to remember that you’re talking to a person and not just a card number and even when they’re irate, they’re not mad at you. You’re just the person they’re venting it out to.
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