My training many years ago was to sit with a senior associate for a week. The first couple days was watching and learning, the last couple of days was doing their work with them over your shoulder. This way you were exposed to many different things and knew how to do the work once on your own. Once you were working solo your work would be cherry picked daily to a decreasing degree until you got the hang of things. Over time you are exposed to more and more advanced alerts and duties. I have heard a mix on the current state of training to being similar to my experience, to no training at all. I would strongly suggest that you demand to sit with someone in the manner that I have put forward. It sounds a bit forward but it shows initiative and confidence.
The training at Capital One is a 6 week process. It is integrated with classroom training as well as hands on learning. The training itself is so amazing because you don’t only learn about the job and what is expected of you but you learn Capital One’s history, which makes it so easy to help our customers because you truly feel as though you’re a part of the Capital One family. Our trainers are amazing and truly care about your learning and success.