What does a Training Specialist at an insurance company do?

What does a Training Specialist at an insurance company do?
2018-07-18T21:20:28Z 1
2018-07-18T21:20:28Z

Former Training Specialist at GEICO

over 1 year ago
In this position my hours ranged everyday and depended on the new hire class schedules. My day consisted of coaching new agents through their first customer services calls, conducting role plays and educating new agents. This was my favorite position at GEICO (I first started as a customer service agent and then was promoted to a performance monitoring analyst before becoming a training specialist) as I had the ability to work directly with new agents to assist them to succeed in their positions.
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