What does a claims service representative at GEICO do?

What does a claims service representative at GEICO do?
2018-07-18T17:55:36Z 1
2018-07-18T17:55:36Z

Former Claims Service Representative at GEICO

over 2 years ago
When I was there back in 2014 the day in the life of a Claims service rep was like a typical day in a high volume call center: high pressure, busy and stressful. Supervisors were hard to find and the call center management at the time didn't seem to have a good understanding of call center operations. Often leadership and management set unrealistic expectations..especially when promoting the GEICO ARX program. Claims agents were penalized if customers didn't use the ARX program.
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