It certainly varies from market to market. For example, I worked in two different markets, under three separate leaders and they each ran their markets very differently. I would say the culture is very heavily reliant on the market manager’s leadership style. It ranges anywhere from relaxed to micromanaged. I would also add that the culture, regardless, is very supportive of working beyond a typical 8 hour day, however, there is flexibility with getting to personal appointments and working from home for certain aspects of the role.
GEICO has a toxic culture. This was back in 2014. I did not like the culture of GEICO at all. It has the worst company culture of any place that I've ever worked. Prior to GEICO I worked in Call Center Operations for about a decade. Managers gave agents a hard time when requesting time off, or even adjusting schedules for doctors appointments. Overtime was only offered in eight hour shifts. Our performance metrics were based on things out of our control and management was not supportive of claims agents. I also felt like once you were in claims there was no room to grow. They claim the promotion system is merit based, but it isn't. The metrics that effect overall performance for a claims were based on things totally out of a claim agents control like when a field tech changed a scheduled ARX appointment to a field inspection I did not have a positive experience at GEICO and I do not recommend them as a place of employment to anyone.
GEICO is one of the best companies I’ve ever worked for. They do a lot for their employees to let them know they’re appreciated, they have great benefits and they honestly care. It’s like a big, happy family and has a very positive, upbeat corporate culture.
Former Training Specialist and Performance Monitoring Analyst at GEICO
almost 2 years ago
GEICO had an extremely positive culture. There were several opportunities for growth and from my first day, the trainers and coaches consistently encouraged me and educated me about how to succeed within the company. There were company holiday luncheons, summer BBQ’s, overtime incentives, games, raffles, rewards, discounts with a variety of companies and an excellent benefits package. There is a fast track for individuals to become managers and supervisors in the management development program (MDP), or the supervisor leadership programs. There is also tuition reimbursement available and you can take college courses right on GEICO’s campus. This is in to assist employees with becoming eligible for additional positions. The managers and supervisors were attentive, supportive and full of energy. I would definitely recommend this company if you are interested in working there!