Project Manager is not such a common role in a technology oriented organization like Cisco Systems. There may be PMs in variety of orgs within Cisco, however, I was one of a few within Technical Services. The mission for Technical Services was “to make it a place for customers to repeatedly choose Cisco”. My contribution in driving different projects such as realigning EU customer delivery, global knowledge management, helped the org to not only reduce costs, but also increase customer satisfaction exponentially. This completely aligns with the vision of the leadership.