Former At Home Advisor (iOS and Mac Support Technician) at Apple
over 2 years ago
The culture at Apple is really great for people who like helping people out, enjoy technology, are creative, and fun-loving, but can balance it all with professionalism, working with little supervision, and keeping the customer experience at the forefront. You work from home, so you can wear what you want, but you may have to jump on a video conference where your colleagues will be able to see you, so you should keep that in mind too lol. Apple may have lots of cool products, and everyone is very laid-back. But at the end of the day, Apple is still a business, so it’s important to remember that even with the fun and freedom and being on a first name basis with your boss, you should ALWAYS keep your professionalism. Calls are recorded, so anything you say on the phone can be brought up again. But any thing you do or say, if it’s listed in the K(nowledge)Base, AND if it’s in the customer’s best interest, AND if it doesn’t to harm to the Apple brand, then you’re probably on the right track.
Former Support Technician (Genius)/Trainer at Apple
over 2 years ago
The culture is interesting, and probably one of the most notable qualities that sets Apple apart from other companies. Keep in mind, there are definitely two distinctive cultures at play: retail and corporate. There are common threads between the two, but ultimately, retail is going to be a different experience than what you get from the corporate environment. In retail, there is an emphasis on passion, but also consistency and quality. Like any retail environment, you’re looking to create an experience (that is the keyword here) that can be uniform no matter what store you walk into. Apple prides itself on creating the best customer experience possible and you see this in both retail and corporate. However, retail also has to function as an operation of the company. There are still going to be insane timelines, a ton of moving parts, conflicting demands, customer needs that you see in other retail environments.