An AppleCare At-Home Advisor fields calls from Apple customers about various issues. As an advisor you’ll resolve issues ranging from software mishaps and troubleshooting, like setting up iCloud or erasing a device or changing passwords, hardware: cracked screens, charging issues, battery issues. You’ll be trained to work with all Apple devices but with special attention to one branch, either iOS, Mac OS X, or a subsidiary.
Former At Home Advisor (iOS and Mac Support Technician) at Apple
over 2 years ago
On a typical day, an Advisor will sign into their computer, clock into their shift (up to five minutes early to check email), and double check their schedule to see if any time has been blocked off in their schedule for web meetings or online trainings, or anything like that. Any time not doing trainings or meetings, an advisor is likely taking phone calls and assisting customers with issues which range from iPhone lockouts to accidental data erasures to Apple ID Account security issues, and Mac Computer and Home Internet Network troubleshooting
(Don’t worry, everyone gets EXTENSIVE training from the ground up on how to deal with the vast majority of things you’ll be working on. You will be VERY VERY well-prepared no matter how technically savvy you may feel you are/aren’t. You will learn a TON at a very manageable pace.)