Some of the skills that are pertinent to the position include compassion, ease in communication, and team building. Apple is very much about the people and compassion for helping others is at the core of Apple structure within the team and with customers. Specialists should expect to work in a knit team that communicates positive and negative feedback with each other to maintain excellence together so that the visitors can have the best customer experience.
Self accountability because you’ll be alone a lot and it’s important to make sure you’re doing everything you can be to support the Apple shop. Patience because there’s going to be really slow times but also people are going to need more attention than others. High knowledge about not only products but also software.
To succeed at Apple, you must always put the interests of the customer first. And while many companies say that’s their mission to the point of it being a cliche, few actually practice it consistently. Apple is an exception. Apple wants its employees to build meaningful and long-lasting relationships, which means selling is much less important than creating memorable “wow!” experiences. To do that, just be your unique self. A friendly, warm, and eager-to-help attitude are a winning combination.
Ability to learn and apply knowledge. It's also extremely beneficial to have patience since it is a technical support position. Apple provides a 10 week training, so they give you technical training you'll need for the job. It definitely helps to have general knowledge of technology.