Former Bank Teller at Bank of America Merrill Lynch
over 1 year ago
Worked with costumers on a daily basis, meeting their banking needs.
Answered or referred their questions to appropriate individuals.
Maintained and balanced cash drawer daily.
Secured costumer information and other important documents.
Accepted and processed costumer deposits and loan payments
Maintained appropriate cash limits and performed costumer excellent costumer service daily.
I was a Wells Fargo teller. A teller is on the "front lines" of Wells Fargo. Wells Fargo talked about tellers being the face of the company. Tellers have the majority of Wells Fargo's contact with customers. The primary duties of tellers is to provide customer service: handling customer transactions, providing basic information, routing customers to the right resources, and basic branch upkeep tasks.
We process transactions for clients, mostly deposits and withdraws, and sometimes help out with paperwork or routine checks such as counting cash in the ATM or vault. Not all tellers have the same title or level of responsibility, which is not apparent to the public, but mostly what goes on behind the scenes. The vault teller is usually the teller who is full-time or works the most hours. They are in charge of the cash in the vault and help with a lot of the daily paperwork. Head or lead teller can be the same person but they usually have the most seniority and can give overrides for bigger transactions, which typically only managers can do.