In a day at work, there will be a board set up to show you which station you will be working at for that shift. The stations include drop off, production, drive-thru, and pick up. If you are working drop off, you will receive new scripts from patients and from doctors. You are then responsible for typing up the scripts for the patient and for production so they know what medication to fill. Here, you also handle insurance issues and other medication request. Next, at production you will print the labels that have been typed up at drop off. Then reading the labels, you will find the correct medication in inventory and proceed to count the quantity needed and place in a container. The pharmacist will then verify the work of the previous two stations and if everything is correct then the medication will be moved to the waiting bins for pick up. At the final station, pick up, you will greet customers who are picking up their medication and check them out. Majority of the job is learned in training which is very extensive with in person classes and online modules, so you do not need to know too much going in.
If you have ever worked as a pharmacy technician, you can be sure that most of your job will be involving that job description. However, you will be expected to counsel on the medications that you have learned, vaccinate patients instead of the pharmacist, answer the doctor line for the pharmacist, call provider offices with questions or any need to clarify a prescription.
Above all, it is about patient service and care. One thing that I struggle with is where everything is located in the Over the Counter product lines. Try to familiarize yourself early on, so you don't have the same challenges that I have. Knowing that the Vaseline is located in the baby products section, is important to know; believe it or not.
A pharmacy intern at CVS shadows the pharmacist, so you interact with other providers, counsel patients and are on the front line of patients health! Pharmacy interns are the pharmacists right hand, so you learn a lot that will help you in school and for preparation for NAPLEX and especially Law.
As an intern you perform all the tasks that a tech performs but the more you learn in school the more you can act as a pharmacist. As a first and second year student I would answer questions from customers, consult on medications I was comfortable with, perform doctor calls and transfers (year 2). Third year I consulted on everything I could, did transfers/MD calls, vaccinated patients, handled controlled medications, and made compounds. Year 4 I do all of those things and verify prescriptions when there is time.
Generally, a normal day as a pharmacy intern at CVS consists of performing normal technician duties like entering and dispensing prescriptions, checking out customers, and answering the phones. Additionally, interns have a binder of activities to do that help to prepare you to become a pharmacist with activities like counseling patients on their medications. If you are untainted certified you also are allowed to give immunizations under the supervision of the pharmacist on duty.
You mostly will counsel patient, do immunization and OTC's recommendation, take new order either by phone or voicemail, make phone call for clarification, help out for filling and typing if have time, etc. You will learn so much out of it.
I worked every other weekend and picked up some shifts in the middle of the week as I could. A typical weekend would be me and the pharmacist, I empty the queue while ringing up customers and answering any counsel questions. During flu season I was the primary flu giver, and by my fourth year I only consulted my pharmacist if I absolutely didn't know something; I was able to bat off all questions.
Mostly is like a technician, where you enter prescriptions, fill and sale. However, you can use your knowledge to make intervention early as appropriate. In addition, you learn about the CVS business and perform some pharmacists roles such as taking verbal orders, clarification with doctors and provide consultation/education.
While working, you can expect to do anything you can to aid the pharmacist to get tasks done. Exactly what those tasks are is dependent on your own comfort level and the pharmacist on duty's comfort level with you. This can be anywhere from acting as a technician, taking provider calls, and counseling patients on the phone or in person. Some pharmacist may also have you collaborate on monthly reports or assessments of the store.
A typical work day at CVS is very hectic, but it gives an experience to the life of a pharmacist at a retail pharmacy. I get to deal with insurance problems at drop off, get familiar with drug names as I fill prescriptions, and get to practice good customer service over the phone and in person.