A huge part of the job is to be flexible and assist where and when needed. A typical day consisted on coming in, logging on to your computer, seeing what orders were new and pending, and completing them. Working the main counter and drive-thru also took up a significant part of the time. Once all the orders are processed and customers were taken care of, there are regulatory duties to take care of, such as making sure the records are updated, the medicine shelves are appropriately stocked, getting in touch with providers or insurance companies about potential holds and overrides, and so on.
Usually I worked evenings during the weekdays and the weekends I would come in at 9 AM. These were the hours the store needed interns since the techs usually left at 5 PM and did not work weekends at my store. Usually during the weekdays, you handled the 5 O'Clock rush and filled any scripts that needed to be filled. You type the scripts in and count the medications. The weekends we used to get deliveries on Saturday morning and usually we filled the pending orders and put away inventory. Sundays were pretty slow, so we made sure we were caught up for Monday. I liked working for Rite Aid overall.
Chaotic yet rewarding. You are expected to participate in all technical tasks (counting, stocking, ringing) but also clinical tasks (MTM, counseling, recommendations, taking Rx, speaking to prescribers, etc).
To be honest, until you are vaccination certified, you will be filling prescriptions, answering phone calls, basic technician work. If you develop a good relationship with your pharmacist they may let you counsel on certain drugs.
A technician, a cashier, and a pharmacist. In the mornings, you empty out and pack away the order, and process any prescription that came in the order that morning. Then you follow up with the patients who wanted their medications delivered to make sure they are available at the time the meds will be delivered. The rest of the day is more or less of the same; answer phone calls, service customers, speak with insurances about patients med coverage, processing and filling prescriptions, and counseling patients (once you get your intern license). Depending on how much foot traffic you get through the pharmacy, you'll never be bored!
Duties often include taking verbal orders for prescriptions, filling prescriptions and working with insurance providers to ensure paid claims for patients. You also will spend a fair amount of time working with customers at the register and administering vaccinations (if you are certified to do so).
My experience was focused on making medication therapy management (MTM) phone calls. I eorked a 12 hoir shift starting at 7am, so I knew most patients wouldn't want to be bothered early in the morning. I would come in and review which patients I would call that day so I would have a game plan ofwhat I would say and the main things I really wanted to review. I usually started calls around 9am. As I made calls throughout the day I may have to occasionally stop and help out with filling the prescriptions in the store, take a new prescription over the phone, guve a vaccination, or make a recommendation for an OTC product. I would take a break from MTM calls around lunch time and dinner time not only to take my break, but also because I knew patients would also be eating around those times.
Because it was a retail location I was in my feet a lot, but there was a stool to sit on for breaks, and i would go to the break room for lunch.
Overall it was a great experience. Even though that workflow may sound typical of most retail sites and kind of repetitive, i still enjoyed coming to work because i knew each day would teach me something new.