What are some quick points on what it takes to succeed as a customer support specialist?

What are some quick points on what it takes to succeed as a customer support specialist?
2018-07-10T21:46:32Z 1
2018-07-10T21:46:32Z

Former Project Manager at HP Inc.

almost 2 years ago
You would need to not only have technical expertise on the products but also a complete understanding of the support process. Half of the onsite support done for HP products is done by third parties. Large customers like Boeing do their own support. You would also need project management expertise because several parties such as manufacturing, R&D, Finance and marketing are involved in the process.
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