My advice is to just be yourself. Do not show visible nervousness and try not to fidget. They will ask you questions about your previous retail experience. One question that I remember in particular was "How did you make a great sale in your previous retail position, and how did you make the experience great for the customer?" They also had me tell of a situation where I knew something at work was wrong, and asked what I did about it. My answer was that I talked to my supervisor about it and did not act on my own, because the last thing Macy's wants is for employees to be giving discounts because a customer makes a false claim. If you have no previous retail experience, they will probably ask you the same questions but in a slightly different form, such as "How did you make someone's day in an everyday situation?" and "In a situation where you knew something wasn't right, what did you do about it?" Just be yourself and relax, and the interview will go well.
Express confidence, determination, and a willingness to learn what this position asks of you to perform. Become familiar with the company's values by reviewing their mission / vision statements. In addition, be familiar of the job requirements, be prepared to discuss a daily work schedule - especially determining your availability on holidays. Have a copy of your resume, references and a notepad to document additional info to be discussed in your interview as well.
When I worked at the Macy's in Cambridge, it was my first time interviewing for a sales position anywhere. I was fresh out of school and needed a summer job until September came and I had to return to campus. I knew from previous experience in Macy's as a customer what stood out to me (brands, layout, etc) and emphasized to the hiring manager that I knew a lot about the products they sold. I also made sure to include my previous work in customer experience at school to sell myself even more. I showed enthusiasm that was genuine and they liked me enough to hire me part time with availability to pick up extra shifts.
Interviewing for the Macy's in Boston, however, was much simpler and shorter. I spoke a lot about my experience in Cambridge and my already learned skills and policies Macy's requires its sales associates to know.
My interview process is actually a little different compared to a normal one. Macy's has this job fair every now and then looking for new employees. I came to one of this job fairs and was told to sit down in front of a computer and fill out an application. It was simple and easy to understand. A Macy's employee came out at some point and asked me a few questions like what position did I want and why did I want to work. After I finished the application I was brought into a room with a floor manager and was brought right into an interview. I cannot say the questions I was asked because I don't remember what they were, but I do remember that I was honest and simple in my answers. Have confidence in your answers, don't doubt what you say and stick with your words. Be funny, open, and friendly that's what Macy's want in their employees.
Smile, smile, smile!! A lot of the questions and the answers they were looking for had to do with customer service and being able to work in teams, so keep that in mind as you prepare for the interview
My overall experience at Macy’s was great. I got a chance to deal with one customer interactions. As well as see the different experiences that the customers face. I was able to move to different departments occasionally, but I was mostly stationed in the men’s department, which is much easier than the women’s department. The management team was great.
Just be ready to be asked questions about how you would deal with certain retail situations. For example, how would you convince a customer to buy a product they’re unsure about. To which my go to response is always to remind them how great they look in it, how useful it is etc.. and that worse comes to worse you can always return it. My interviewer asked me to draw back to personal experiences so be prepared for that. Other than that keeping a positive attitude and sounding like you’d always do your best should be enough.