It involves a lot of ringing people out. Be prepared to memorize your employee ID number immediately, because you have to type that and four-digit numerical password in for every single transaction you make. During the holidays especially, you spend a lot of time working the register. In your spare time you will do picks, which is where you go onto a special website where people have requested a certain item be mailed to them from the store, and you go out and find it. You then print a tag for it, staple/tape it to the item and bring it to a back room. Another thing you can expect to be doing is BoPS, or buy online pick up in-store. You will have to go into a back room and find people's packages that they have already paid for based on their license. Be prepared to get up on a ladder for this because they are sorted alphabetically (and often not sorted very well, so you might scour the entire room), and some are up pretty high. The last thing you can expect to do on a daily basis is empty the fitting rooms and put things back where they belong in the store. Fitting rooms are to be checked every hour.
It is busy with tasks ranging from interacting with customers and showing them larticular items that might fit their needs and wants, checking them out, returning items, checking fitting rooms and removing clothing whenever possible, and putting back clothes on to the floor or back to their respected departments when there is enough coverage and time in your area.
Customer focus, engaging customers. Making sure your areas is up to standards and looking nice. Supporting the customer shopping experience and helping them by offering purchasing power - credit cards.
Depends on the shift - If you are a morning shift you will begin by fulfilling online orders and opening registers before customers arrive. Mid-day shifts will often cover lunches for other associates. Evening shifts will tidy the sales floor and close registers.
I had trouble right from the beginning (since being a trainee) but I worked full-time during the summer and you can expect to always be on your feet, helping/greeting customers, sorting racks of clothing (no matter if in your department or another), and always having something to do. Like any retail, it gets slow and it gets busy. The day in the life of retail is always be looking out for yourself, the customers, your coworkers, and the store itself.
Often responsibilities include folding and putting clothes or other items back on display, working the cash register, and answering customer questions. You will also be required to check on and clean up the fitting rooms at given intervals.