Shoe Sales - Seasonal (Summer, Winter) at Macy's, Inc.
about 2 years ago
The Macy's I work as in an anchor store at a major mall in a metropolitan area so my days differ depending on the day of the week and the time of day. Mon and Tues are very slow days and therefore I do a lot of cleaning, and ensuring that shoes are organized. I will often as our Shoe support lead if there is anything she needs help with. Wed-Sun, mornings can be slow, evenings and afternoons especially Thurs-Sun can be very busy. You help people get their size. Make recommendation based on outfits.
I predominantly worked in Sales Support so often my workday began very early (5am) before the store opens. What they'll usually have you do is get a scanner from their cage and a ticketing machine and add sales tickets to brands each days (the discounts often rotate per brand per week and go into three tiers, first act, second act and last act being the lowest discount). You'll scan and add the ticket or move the the items to the sales/clearance section. Your team lead will often instruct you but you'll work independently but within a group. Pay attention and try to find a good conversational partner to pass the time.
You have to clean dressing rooms and help customers with any questions they have about the merchandise or help them find things in the store. Also, you have to work the cash register and know how to do Macy's Rewards and returns, but they teach you that in training.
More often than not, you are always busy on your feet. Always aware of customers in your assigned department by providing assistance, maintaining the appearance of the store, performing cashier activities, answering any phone calls from customers or other departments, and running small errands between floors (when delivering items back to their respective departments).
Get there, fulfill online orders that are sourced from your store. Then you make sure displays are holding the correct items in the correct positions. Then you wait for clients, show a smile and offer help. When they like a piece they want to try on, they tell you the size, you go inside and get it for them and wait until they're done trying. You also offer them different pieces to try based on their need and/or occasion.
Well, it depends on the department you work in, but you will be helping customers, and sometimes you will be like a personal shopping assistant to them. Customers will want your opinion on the things they buy, especially clothing. Get to know your products well and helping customers will be easy and natural. The customers at Macy’s want a personal shopping experience, so everyday at Macy’s can be super exciting.
Greeting customers and smiling always. Helping customers in what they need. Dress code is important. You don't have the managers all over you, they let you do your work by your own and they mostly work in their offices. Flexible schedule. Interact with people in a friendly manner all day.
For me, a day in the life of a Sales Associate at Macy's, Inc was full of organizing, cleaning, answering customer's questions, assisting customers and making sales. Come with a positive attitude. You do not have to be outgoing, but be kind and personable. Know that some days are busier than others but ultimately you are there for the customer, which benefits the company!
I was on commission with a weekly draw. I personally alternated between good days and bad days. If you are on commission, you are in competition with all the other sales associates in your area; your manager should have given you specific rules of engagement regarding customers that all sales associates are expected to observe. Some people will play by the rules and some people won't. With money on the line you will quickly learn whom you can trust and whom you can't. The very worst thing you can do is trying to keep a running tally when you are selling of how much you are expected to sell an hour versus how much you have actually sold. The best advice is to do your best with every single customer you get and let the chips fall where they may.
It also depends on how much non-selling duties you have--how much stock work, how much you personally have to wrap merchandise for shipment and the like. You are on your feet for your entire shift; you should wear comfortable shoes and in general be in shape.
You have a sales goal (it is different for every department and individual) that you are supposed to meet every day. It was always reasonable to meet. Also cleaning and making sure your department is tidy and that you have enough stock out. And interacting with customers (greeting them, asking if they need anything, etc)
Essentially, there a two modes: slow and low-energy or fast-paced and high energy. During the slow shifts, your focus will be on cleaning, merchandising, stocking, and ensuring that things in place. This gives the store a leg up during the fast-paced, high demand shifts as there is less busy work and more time to focus on the needs of the customers. Just keep in mind, that the associate wears multiple hats during a shift: they handle cash, assist customers, stock and merchandise, clean, and even do inventory. There’s a lot that goes into being an associate.
In my experience, Macy's tries to assign you to a department that suits your strengths. I excelled in the men's department right off the bat, so I was put there. I spent the day answering questions, adjusting displays, and checking customers out at the register.
It’s a fun experience to be a part. The employees you work with are amazing and the managers are understanding and kind. Typically, we help customers with their shopping, using the cash register, and maintain a clean sales floor for the customers. We also clean out the fitting rooms and put back the clothes.
I worked at Rivertown Crossing Macy's and for me, at first it was overwhelmed because, Macy's was my second job after I left from McDonald's for 1 year I wasn't really into food business. Its overwhelmed especially with the holidays especially for XMAS and Christmas eve because, many people out there buying and shopping before the holiday breaks out. There will be times when your break won't be covered and there will be times when you don't get out at the time you are scheduled and finally, there will be time when at a department by yourself, doing floor recovery at same time helping out with a customer making sure there getting what they getting. But overall it a good experience if you ever interested working in a retail business field for a long time meeting with people that will end being famous silly stories or having those customers that will remember and come to you when they need your advice or even special occasions like, Brides, Grooms, baby shower, bride maids and groom mens.
I worked in the Junior's department or Women's department. When I first got to work I would clock in and then start with the pulls for the day. Each department has a list on the register of items customers ordered online that you have to go find and pull off the floor. It was like a scavenger hunt finding the items and then scanning them and putting them in a closet off the floor to be picked up later by someone else. Then the rest of my shift consisted of ringing up purchases, rehanging/refolding clothes, putting away clothes from the dressing rooms, and checking the fitting rooms. All the fitting rooms were locked when I was there, so you would have to go and unlock them for each customer. In certain departments you work on your own the majority of the time so you end up juggling the tasks, but in larger departments you have one to three other people with you. For an eight hour shift they gave us two paid fifteen minute breaks, and an hour unpaid lunch.
A day in the life of a Sales Associate at Macy's, Inc. include checking and reviewing inventory, maintaining a clean work environment, and most importantly tending to customers and providing them with excellent customer service.
Other than restocking display areas, you will guide customers through their shopping experience around Macy's, facilitate transactions, balance the cash drawers at the beginning and end of the day, and learn how to have guest sign on Macy's benefits through their credit system. This will help build your customer service experience as well as your cash handling skills and a little dash of sales experience.
You have to be prepared to be on your feet for many hours and ready to engage people regularly. You must be comfortable striking up conversation with customers and also able to mitigate potential drama with fellow associates.
It’s not too difficult. Lots of customer interaction and trying to open new store accounts. You walk around a lot putting back merchandise and keeping everything displayed properly. You do have others to help so it’s a team effort and you never feel like one person is doing more than another.
You constantly have to move around because there’s always something to do. You not only have to help customers but also have to do recovery. The good thing about Macy’s is that the schedules are flexible and that you get a short 15 minute break every 2-3 hours. You also get a lunch break if you work for more than 5 hours
Making sure you meet your sales goal for the day by helping customers. Also making sure your department looks neat by folding clothes and making sure any product on the sales floor looks neat and organized. Must operate a cash drawer and be open and willing to help anyone that comes in.
A day in Macy's vary, depending on sales they have and in which department you work for. During season (Mid September to New Years) it very busy especially on weekends and evenings. The location I was working at, used to close at midnight and on weekends at 2:00 AM during peak; and it was busy.
If your department is not really busy they do ask you to work in other department to help them. As well, at the end of the day everyone is either cleaning or putting things back where they belong. Associates normally stay back to make sure everything looks perfect for morning people.
Macy's offer nice perks and discounts for associates, that actually helps to boost up your energy when you get extra macys money to shop.