Manage and monitor local and global Data Centers to make sure that they are operational 24x7. Address engineering needs, resolve user tickets, manage and troubleshoot software build environment. Setup all software and hardware requirements for developing, building, and testing NetApp products. Work with engineers to address software, and hardware bugs. Work with QA and support teams to address customer issues and provide workaround solutions. Create bug reports and test NetApp storage products in Data Center prior to customer release.