They are very "by-the-clock-centric" so be prepared to be at your desk most of the day and taking one call after the other. Although you do have a good amount of decision making power about how to resolve customer issues. There is not pressure to get off of the calls fast, but the focus is to try to resolve the issue, even if it takes a while. There is a lot to learn and the training is pretty extensive. But they are patient and understand that it takes a while to get it down.