What's an average day in the life like for a support engineer at Microsoft?

What's an average day in the life like for a support engineer at Microsoft?
2018-08-21T22:24:52Z 1
2018-08-21T22:24:52Z

Former Support Engineer at Microsoft

over 1 year ago
No two days are alike. You may spend hours working with one customer on the phone with a whole building full of servers “down”. This is called a business critical outage. Or take multiple calls throughout the day and work each case as they come. You never know what challenge you’ll have each time the phone rings with the next customer. The personal satisfaction comes with each successful resolution and making a very stressed customer a very satisfied one in the end.
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