Former Special Services Associate at The Home Depot
about 2 years ago
You need to be able to handle more than one task at a time, efficiently and to switch between tasks easily. You must be comfortable dealing with very upset or even confrontational customers or at least be able to conduct yourself professionally when faced with downright disrespect. You must be able to think on your feet and catch on quickly. You must be dedicated to resolving customer dilemmas and know which department and coworkers to call on for help based on the issue. Most importantly, you must want to learn and never think you have it all figured out.