Former Customer Service and Sales Representative at United Airlines
almost 2 years ago
As a new employee, it should not be expected to have a schedule 9-5 and regular week ends. My week ends were usually Wednesday/Thursday. It should be expected to have your lunch time at 4 or 5 pm when starting in the position (unless an employee chooses to work at night, which is typically easier to get). An employee is expected to use her time off for any unscheduled vacation (sick child, doctor's appointments, etc.), there is no "make up" time. There is a great flexibility to switch days off with other employees. I had a Japanese coworker who would go home twice a year for 2 weeks with her children: she would switch her working days for days off but would work 3 or 4 weeks in a row to make this happen. Benefits were great at the time, I travelled regularly in 1st class. United overall was a great place to be, I enjoyed my time there but had to leave because I had a baby and the work life balance was difficult with no family around to help out. United offers many opportunities of positions once you spend a certain amount of time at the reservation center (6 months to a year, I dont remember). There is an automatic salary increase every year. Annual reviews are taken seriously and it is good to have a track records that shows reliability and good customer service (sometimes through customers who offer to give testimonials).