Former Human Resource Service Tech at Bank of America Merrill Lynch
almost 2 years ago
You will be assigned a desk/cubicle and you will have meetings, and some classes scheduled for you on any software or projects the department may be engaged with. You will shadow someone in between meetings, classes and then you will start taking calls from internal customers and provide them their requested information. Some of this information requires you to have access to confidential information such as payroll, benefits, and personnel files.