Emergency Department Medical Scribe at ScribeAmerica
almost 2 years ago
ScribeAmerica initially trains their employees to familiarize them with the medicinal knowledge they will need to know to properly document electronic health records. After the initial training period, you will accompany a physician on your own and they will likely provide you feedback as well to improve your documentation. Senior scribes will review some of your charting once a month to identify errors or areas that can be improved. Each of these will help you succeed as a scribe as you will build a better understanding of how to construct a chart based off of the questions doctors ask and the information the patients provide in their responses.
Former Quality Assurance Specialist at ScribeAmerica
almost 2 years ago
There is no formal mentorship program as part of ScribeAmerica; however, when you transition from classroom training to the floor, you spend time in an additional training period. It is during this time that you are paired with a "mentor" (existing experienced scribe) who follows you for 5, 8-hour shifts. The first shift is a shadowing shift, where you observe the scribe in their work. The second shift is when the training scribe is allowed a laptop themselves, and practices documentation on a word document. The third shift, the training scribe will practice documentation inside the actual EMR, overlooked by the experienced scribe. The fourth day, the scribe is 90% independent in their documenting, and by the 5th day, the experienced scribe shadows the training scribe.
For mentorship, you will be given five days of floor training, each with a certified floor trainer. During this time, you will be shown how they complete their charts, how to navigate the system, and various methods other scribes have found to be effective to help with organization and multitasking. The trainers will mentor you throughout the training process and give you evaluation forms at the end of each shift that break down where your strengths are and where you need to improve. The first day is typically observing your trainer for the majority of the shift, and with each shift that follows you will be completing charts as your trainer shadows you. The trainer may let you get a couple of charts behind to see how you deal with the stress of multiple charts, but they will intervene when necessary to ensure the provider's workflow is not affected. After passing training, you can always contact your chief scribe or trainer to ask them questions, and there will usually be another scribe available during your shift that you can ask for help. This process was a major component to my success thus far. My trainers taught me many different shortcuts they use to complete charts that I would not have figured out on my own. To this day, I still learn little hints from colleagues that make the job easier.
ScribeAmerica does not offer a mentorship program. Scribes work closely enough with the doctors, physician assistants (PAs), and nurse practitioners (NPs) on a daily basis that a mentorship program is not needed. Scribes get some of the best letters of recommendations from the doctors and mid-levels they work closely with.