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What was your day to day like working at Royal Caribbean Cruises as a QA Specialist?

What was your day to day like working at Royal Caribbean Cruises as a QA Specialist?
2018-08-09T00:12:37Z 1
2018-08-09T00:12:37Z

Former Training Facilitator/QA Specialist at Royal Caribbean Cruises, Ltd

over 2 years ago
The position of QA Specialist spends their day listening to inbound calls to agents within the company and critiquing each called based off of various requirements/expectations. You then send each feedback session to the agent's supervisor for it to be reviewed. This is done for an entire full-time shift.
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