The training program for The Home Depot cashiers is about 2-3 days of shadowing then being shadowed by a more trained employee then every month there are online programs that take maybe 5-10 min that you do during your shift.
The training program for a Sales Associate position at The Home Depot involves on-line classes ( computer based in the store). The on-lines classes are being designed by The Home Depot management in order for the candidate to acquire product knowledge ( PK Certification). The candidate have to complete this training in the store before being posted to the shopping floor as Sales Associate to serve the customer.
When it comes to training, associates are first assigned to computer training. This consist on a specific amount of hours required to complete classes related to the position, in this case cashier/refunds. The computer training consists of different online classes that involved hands on training activities as well. Each class contains different modules with topics such as How to process a transaction, how to make duplicate receipts, apply discounts and markdowns to a transaction as so on. This modules also contain quizzes and an exam at the end in order to evaluate your knowledge on these topics. I would advise to have a notepad to take notes as there are several policies and details that are sometimes hard to remember and that will be useful once the training is taken to the actual register. After all online classes are completed, is time for the shadowing and hands on training activities.
Here you are partnered with an experience cashier and work together with that person on an assigned register taking care of actual customers. Recently the training changed a bit and now each department has a coach, the front end coach is the one in charge of training the new cashiers and reports to the Head Cashier or Front End Supervisor to inform about the progress of the new associate and to address if that person is ready to be on their own or needs additional training.
From my experience there, I had to complete an online training where I was asked questions about real life circumstances that might happen on the sales floor. I don't remember a lot about the training videos that I was required to watch, but what I do know is that I'm grateful that I did spend the time to be mentored by the people in the videos.
First I went to a one day orientation, then at your store they start you off with online training to learn about store safety and customer service, once you're done with that you follow around a "coach" who teaches you about the products and services your department offers. It takes about four days.
Former Garden Department Sales Associate at The Home Depot
about 2 years ago
The Home Depot uses a standardized computer training program that uses videos and narrated slides to instruct employees on their roles and touching on the products that they will be selling. Additionally, you will spend your initial few days tailing an experienced employee to gain an understanding of an employee's duties during their shift. As your career continues, you will also be trained in how to safely operate the equipment in the store such as the forklift (electric and gas powered) and the single man lift.
It will teach you the tools in the department and what goes with each job a customer might be doing. It will teach you management basics, like how to read a profit and loss statement or how to coach your people. It will not, however, prepare you to assume the position. Training is concurrent with performing the job, so you can expect to take six months to fully understand the role.
Depending on the department they applied for Home Depot offers great ongoing training. Also, each month vendors provide updates for new products and highlight the benefits of the existing ones. It is a good idea to get qualified on more departments so they can help throughout the store which gives them a great chance to advance within the company. All training is computer based and they can access it at any time. Also, using their website could be a great tool since it has all the specifications and uses of each product sold in the store.