I worked for American Express for a little over a year and a half as a travel consultant. In the Phoenix office, they were open 7 days a week 6am - 9pm and you receive 30 minutes for lunch with 2 15 minute schedules breaks. At first, my schedule was great - M-F 7am - 3:30pm for training. Once I finished training, my schedule shifted to Sunday - Thursday 8am - 4:30 which then changed to 7am - 3:30 with the time change in November. Once or twice a year they hold a shift bid where you And your team choose your top shifts you would prefer to work From a list they give you, then your performance and tenure would determine the order in which they fill those shifts. After the shift bid, my schedule changed to Thursday - Sunday 10:30am - 7 but one of my coworkers on my team got a schedule M-F 8am - 4:30 (she obviously had better performance results than me - the surveys are a large part in determining this) Being a call center, they are very strict with your scheduled times. You must log into you me phone at the exact time your shift starts/end. If you are early or late too many times you could get a warning/written up. Also, be prepared to work overtime because they require you to take any calls that come in up until the exact time your shift ends. For example, if your shift ends at 5 and it is 4:59 and you receive an incoming call, you have to take that call and help that card member which could take 5 minutes, or could take 3 hours. You never know what call you will receive! I hope this helps!