What were your likes and dislikes about being an account manager at Dell?

What were your likes and dislikes about being an account manager at Dell?
2018-08-08T16:01:22Z 2
2018-08-08T16:01:22Z

Account Manager at Dell, EMC

over 1 year ago
Working at Dell EMC is fun in general. Dell does a great job hiring extremely capable, funny, and creative people; the culture and commitment to diversity is real. Vendors love to bribe the sales force, so you can expect free food, gadgets, and swag on a semi-normal basis. Company programming is great (holiday parties, free professional photos. . .one time they gave out free massages), and you can be proud of the size and impact of such a globally renown company. Being an account manager, however, is pretty difficult. The first thing you will notice is that training does not really equip you for the realities once you are on the floor. Networking with people outside of your department goes a long way, because your greatest ability will be circumventing existing systems when something goes wrong/crashes. The biggest grievance is Dell's wild assortment of sales tools that are poorly-integrated and prone to glitches. It can be frustrating when you finally have a large deal with a trusted client, and then have the order cancel out due to no fault of your own. Even when you master the technical knowledge and configure the best solution for a client, there are several things downstream that might impediment your success. You will develop strong PR and problem-solving skills because of this. Nevertheless, depending on your department, you may be generously compensated; the money will soften the pillow :)
2018-08-08T16:01:22Z

Inside Sales Specialist Account Management II at Dell

over 1 year ago
I love the ability to build relationships with clients and the ability to become the one stop shop for IT for companies. It was a challenging position to learn details of products, services and everything that is to know about understanding the needs of the clients and not just making a pitch for a product. At the beginning, I did not like the amount of misinformation they had about companies on the cold calling. But it is a sales environment and being able to look for the correct contacts is part of the job.
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