Before an interview with The Home Depot, think of why you would want to work at a store like Home Depot, rather than any other retailer like Target or Walmart. In my experience, The Home Depot is very different from regular retail stores like this, and they don't want to be seen as just another big corporate retailer.
Talk about customer experience and customer service. Also understand that you should be able to help any person at any time in any part of the store. "Not my department" is not a good answer. Be a team player and you will do very well.
-Come well prepared, dress professionally. -Practice general interview questions in the mirror or via camera to see what your nervous twitches are. -Practice, practice, practice the harder interview questions so your answers are more confident and fluid. -Relax and be yourself. They want to know what makes you, you. So be honest and respectful.
They are looking for friendly, helpful, kind people. They asked me to describe specific experiences as it relates to home repairs. So, come with examples of home improvements you've made. Or show your knowledge of tools, as it relates to one of their departments. They appreciate diversity and are looking for employees who treat everyone fairly.
Former Garden Department Sales Associate at The Home Depot
about 3 years ago
In my experience you likely won't be interviewing for a position in a specific department; they will typically interview for a general sales associate position and place you in a department based on your interest and/or their needs. If you are specifically looking for a garden department position, I would recommend highlighting any experience or passion you may have for plants and gardening. It doesn't hurt to have a general knowledge of types of plants either.
For those interested on being a Cashier, I would advise that on their interview they need to focus skills such as Customer Service, Friendliness and Flexibility. As cashiers, they are the last line of defense in the store and will have constant interactions with customers and Home Depot is looking for people that will put their customers first and make sure they are being assisted all the time in a timely and friendly manner. Flexibility is also important as they need staffing that is available to work different shifts, holidays and most important, during the weekends. Home Depot is a retail environment and cashiers are required to have an open and flexible schedule, especially on the weekend and that means that applicants need to be able to open, be a mid shift or close. This was specified to me on my interview.
The main experiences that should be highlighted in an interview for a Sales Associate position at The Home Depot are Customer Service and Human Relation experience since Sales Associate job involves engagement with customers and problem solving as we are doing in Social Work career
The main qualities or experiences that you should highlight in an interview for a cashiering position at The Home Depot would be that you are a hard worker, honest, and have values. Being hardworking shows you’ve got work ethic, honesty and portrayal of values show that you should and can be trusted around money.
I would study possible behavioral questions. I was asked for an Inventory Analyst role I interviewed for: What if you accidentally sent way too many fans to a certain store and they did not need all of them what would you do? My answer was: I would look at the stores located around that store and see if any other store could take some of the fans to lower the high inventory at the original store. I would also look into a supplier buy-back to see if I could sell some of them back to the supplier.